Hamad Medical Corporation
Qatar

Hamad Medical Corporation (HMC) is Qatar’s premier healthcare provider, offering an array of primary, acute and tertiary care. This system includes a network of strategically located health care centres located throughout Qatar and governmental hospitals with over 1,300 total beds as detailed below. Hamad Medical Corporation also serves as a teaching facility for medical, nursing and other paramedical staff.

Hospitals
Hamad General Hospitals (624 beds)
Rumailah Hospital (200 beds)
Womens Hospital (327 beds)
Al Khor Hospital (100 beds)
Al Amal Oncology Hospital (56 beds)
Psychiatry Hospital (48 beds)
24 Primary Healthcare Centres

Other websites of interest:

Embassy of Qatar - www.qatarembassy.org

Official Website of Qatar - www.experienceqatar.com

Vacancies
October 2008

NOTE: ALL CONSULTANTS MUST HAVE COMPLETED THEIR CCST TO QUALIFY FOR A POST.

Consulant Vacancies

Nursing Posts

Other Vacancies

Consultants

1) Quality Management Consultant

2) Department of Pediatrics

• Hematology and Oncology
• Gastroenterology
• Genetics and Metabolic Disorder
• Neurology
• Nephrology
• Rheumatology
• Pediatric Emergency
• Infectious Disease
• Endocrinology

3) Department of Medicine

• Neurology
• Allergy
• Chest-Pulmonary
• Oncology
• Haematology
• Rheumatology
• Endocrine
• Endoscopic, U.S, G.I
• Critical Care

4) Cardiology

• Consultant in non-invasive lab (echo-cardiography)
• Specialist in Cardiology

5) Department of Surgery

a) ENT

• Ear Specialty
• Head and Neck Surgery

b) Plastic & Burns

c) Ophthalmology

• Cornea Specialist
• Oculoplastic
• Paediatric Opthamologist
• Retina Specialist

d) Neurosurgery

e) Orthopaedics

• Paediatric Ortho
• Scoliosis Specialist

f) Oncology Surgery

g) Paediatric Surgery

h) Oral and Maxillofacial

i) Trauma Surgery

6) Department of Obs and Gynecology

• IVF
• Urogynecology
• Gyneoncology
• Laparoscopy surgery

7) Emergency Physician

8) Family Physician/General Practitioner

9) Psychiatry

• Child Psychiatrist (Arabic Speaking)

10) Radiology

• Intervential Neuro radiologist
• Intervential G.I. radiologist
• Chest radiologist
• Oncology radiologist

11) Anesthesia

• Anesthetist physician
• Anesthetist with critical care experience

12) Dermatologist

13) Histopathologist

14) Physical Medicine

• Physical Medicine physician
• Physiotherapist

15) Required Allied Health

• Community Psychiatric Nurse
• Radiology PACS technical specialist
• MRI technologist
• Ultrasound technologist
• CT technologist

Other Vacancies

Hospital Management

• Head of Customer Service
• Head of Quality Training
• Chief of Staff
• Executive Director, Quality Management
• Contracts Administrator
• Executive Director - Training & Education
• Assistant Managing Director - Corporate Planning
• Assistant Managing Director - Facility Development & Construction
• Assistant Managing Director - Safety & Quality
• Project Coordinator

Human Resources

• Head of Employee Relations
• Administrator
• Job Analyst
• Manpower Planning Coordinator

Hospital Specialists

• Radiology Manager
• Senior Clinical Pharmacist
• Director of Pharmacy

Finance and Administration

• Executive Director - Finance
• Assistant Managing Director - Admin & Finance
  

All positions require preferably, a Master degree or an equivalent industry-related Bachelor degree, with a minimum experience of 12 years out of which, 5 years in hospital/healthcare industry at senior level.

Head of Customer Service

We are looking for a Head of Customer Services, reporting to the Assistant Executive Director of Corporate Quality Programmes. You would be responsible for managing patient and staff satisfaction issues across the corporation in a fast-paced, multicultural, multilingual environment at corporate levels in a large healthcare setting. The Customer Services function is currently established but requires some fine-tuning to bring it to its next level of development.

Preferably coming from a clinical background, you will have experience of dealing with PALS or other customer support function at customer and corporate levels. You will have significant experience of dealing with customer complaints, organising customer satisfaction questionnaires and analysing and presenting data and local and corporate levels.

You will have first-class communication skills, strong investigative skills and will be able to deal sensitively with patient and staff issues while supporting Customer Services staff in their roles.

Head of Quality Training

• Accreditation and quality standards compliance
• Risk Management
• Utilization Management
• Customer Service

Assistant Managing Director - Admin & Finance

• Communicates and collaborates with senior leadership by aligning system-driven initiatives with the operational and strategic needs of the Corporation through strong fiscal, human resource, and general leadership.

• Provides executive oversight for Finance, Human Resources, Materials Management, Health Information Systems, International Affairs, and Training and Education.

• Provides executive leadership and guidance to the Director of Finance to accomplish the activities of the Corporation related to Finance including budgeting, financial reporting, managing accounts receivable, billing, and other financial services.

• Provides executive leadership and guidance to the Director of Human Resources to accomplish the recruitment and retention needs of the Corporation, administer the benefits, and the development of appropriate Human Resource policies.

• Provides executive leadership and guidance to the Director of Materials Management for the procurement, control, and distribution of supplies, equipment, and materials.

• Provides executive leadership and guidance to other corporate functions for the specific area of specialty.

Educational Qualification Required:

• Bachelor's degree in related field: Essential
• Advance degree (Masters level): Preferred

Executive Director, Quality Management

• Plan, organize, and direct department operations and activities.

• Plan and implement quality assurance and improvement programs to meet needs of hospital. Evaluates programs and effect changes as needed to improve programs and assure compliance with regulatory requirements.

• Select, train/orient personnel and staff assigned areas with appropriate personnel. Provide in-service education for staff. Monitor and supervise work, evaluate performance and initiate or recommend personnel action such as promotions, disciplinary action. Develop and maintain job descriptions for staff members.

• Conduct patient satisfaction surveys.

• Review data related to clinical care, normally in conjunction with the quality assurance committee, to determine committee agenda, identify areas requiring further information.

• Maintain close liaison with other hospital departments to assure coordination, standardization, and continuity of quality assurance programs.

• Coordinate concurrent review studies performed within the quality assurance program, prepare resulting reports as required. Establish and maintain tacking systems.

• Adheres to policies, guideline, plans and programs of HMC and monitors allocated budget. Develop policies and procedures regarding the operational system and subsystem of the department.

• Function as the hospital risk manager, providing risk identification and control through analysis of incident patterns, investigation of problem areas and follow up on corrective actions proposed. Communicate new and revised program objectives to hospital management to maintain awareness, interest and commitment.

• Provides technical input and support for overall plans and programs of the department.

• Assumes responsibility for the administrative functions of the department.

• Directs and supervises the Section Heads, Chief Technologists, and Radiologists while performing their duties.

• Prepares, implements and recommends yearly budget for departmental operations, capital equipment purchases.

• Prepares, reviews and approves annual reports of the department.

• Coordinates functions and multidisciplinary activities of the department with relevant medical, nursing and administrative services.

• Performs any other duties as directed or assigned by the Medical Director.

Assistant Managing Director - Corporate Planning

• Ensures that the planning function is being properly executed, with a focus on clinical excellence and quality improvement.

• Aligns system-driven initiatives with the operational and strategic needs of the hospitals and affiliates.

• Develops and plans programs and strategies for corporate growth and structure.

• Develops corporate strategies to respond to trends in healthcare, GCC conditions, economic conditions, and competitive institutions.

• Coordinates with corporate leadership and medical staff to ensure commitment to strategic goals.

• Provides assistance to Hospital departments identifying and exploring new opportunities.

• Identifies Facility initiatives and coordinates development and feasibility analyses with Facility Development & Construction Department.

Assistant Managing Director - Facility Development & Construction

• Provide operational and strategic leadership for facility development to the acute care hospitals, extended care facilities, and ambulatory care facilities

• Align facility initiatives with the operational and strategic needs of the hospitals and Corporation

• Participate in the initial planning and conceptualization of hospital building plans, reconstruction, and alterations or equipment installation for major capital projects

• Coordinate feasibility analyze and development of projects identified by Corporate Planning

• Coordinate between architects, designers, engineers, construction companies, and hospital departments to develop designs to fit hospital needs

• Ensure that the facility strategy is being properly executed with a focus on quality improvement

Assistant Managing Director - Safety & Quality

• Plan, organize, and direct department operations and activities.

• Plan and implement quality assurance and improvement programs to meet needs of hospital. Evaluates programs and effect changes as needed to improve programs and assure compliance with regulatory requirements.

• Select, train/orient personnel and staff assigned areas with appropriate personnel. Provide in-service education for staff. Monitor and supervise work, evaluate performance and initiate or recommend personnel action such as promotions, disciplinary action. Develop and maintain job descriptions for staff members.

• Conduct patient satisfaction surveys.

• Review data related to clinical care, normally in conjunction with the quality assurance committee, to determine committee agenda, identify areas requiring further information.

• Maintain close liaison with other hospital departments to assure coordination, standardization, and continuity of quality assurance programs.

• Coordinate concurrent review studies performed within the quality assurance program, prepare resulting reports as required. Establish and maintain tacking systems.

• Adheres to policies, guideline, plans and programs of HMC and monitors allocated budget. Develop policies and procedures regarding the operational system and subsystem of the department.

• Function as the hospital risk manager, providing risk identification and control through analysis of incident patterns, investigation of problem areas and follow up on corrective actions proposed. Communicate new and revised program objectives to hospital management to maintain awareness, interest and commitment.

• Provides technical input and support for overall plans and programs of the department.

• Assumes responsibility for the administrative functions of the department.

• Directs and supervises the Section Heads, Chief Technologists, and Radiologists while performing their duties.

• Prepares, implements and recommends yearly budget for departmental operations, capital equipment purchases.

• Prepares, reviews and approves annual reports of the department.

• Coordinates functions and multidisciplinary activities of the department with relevant medical, nursing and administrative services.
  

• Performs any other duties as directed or assigned by the Medical Director.

Project Coordinator

Objective:
To monitor projects and be a single point source for project-related information for all functions and ensure that the PMO office highlights the patterns in various projects w.r.t. to successes and failures

Key responsibilities:

Functional:

• Organization-wide Project Data Collection and Production of Metrics is done (including Weekly Project Status Reports, Resource Utilization Analysis, Lost Business Analysis, Customer Satisfaction Analysis, Project Profitability and Contribution Analysis, Project enquiry report and status etc.)

• Ensuring agreed Service Level Norms for PMO are tracked and met

• Ensuring relevant PMO processes are documented and followed

• Ensuring that issues are escalated to Project Director and appropriate people in a timely manner

• Ensuring Knowledge Management with regards to Project Information

• Creating and maintaining a Historical database of project information

• Identifying along with Project Director, Project Managers best practices/lessons learnt/process improvements, etc. for projects and propagating the same to all in respective departments.

• Co-ordinate with Departments to arrange for resources that may be required to execute project (in conjunction with the Departmental Project Managers)

• Ensure Project Proposals and Contracts received from bidders are reviewed by the respective departments

• To maintain a Database of all Final Proposals and Contracts centrally

• Ensure that the service level norms are monitored and measured

• Ensure that ROI for each project and across departments is carried out and management is informed about the same

Managerial:

• Create and manage processes and communication channels to ensure that required data is received in a timely manner and in the required format from the various practices

• Monitor and manage PMO team and keep their morale high

• Ensure that Managers and Senior management are kept updated on issues, which needs their attention

• Design processes for organization wide data collection w.r.t. projects and resources

Competencies
Technical

• Sound Knowledge of Project Management

• Knowledge of proposal and contract documents

• Knowledge of Knowledge Management systems

• Knowledge about costing and finance

• Sound knowledge of MS office Products

• Knowledge of Quality process

• Knowledge of commercial aspects pertinent to the various clauses of the proposals / contracts / bids

Managerial/Behavioral

• Relationship Management

• People Management

• Teamwork

• Communication

• Business Understanding

• Organization and Planning

• Customer Sensitivity

• Analytical Skills

• Decision Making

• Quest for Learning

Executive Director - Training & Education

• Direct, administer, and coordinate a variety of educational services throughout the organization in keeping with the Corporate Vision, Mission , and Values

• Provide executive oversight, vision, and support for Training and Development, Continuing Education, and Medical Education

• Engage and motivates HMC leadership, physicians, and staff members to seek out and participate in continuing development that builds skills and knowledge specific to their professional development

• Serve audit function for Medical Education Accreditation compliance

• Partner with Medical Director, Executive Director of Clinical Research, and institutions of higher education [WCMC-Q] to create an optimal program to achieve balanced ongoing graduate and continuing medical education

Director of Pharmacy

• Responsible for the overall management of pharmacy services in the hospital

• Plan, organize and direct pharmacy department activities

• Establish and ensure effective implementation of policies, procedures, and standards for the provision of services; evaluate performance and maintain quality assurance

• Develop and manage the department annual budget

Radiology Manager

• Responsible for planning, organizing & directing all administrative and technical affairs of radiology services

• Establish and ensure effective implementation of policies, procedures, and standards for the provision of services; evaluate performance and maintain quality assurance

• Develop and manage the department annual budget

Chief of Staff

• Ensures the quality and efficiency of clinical services and professional performance of physicians in the hospital

• Collaborates with the Executive Director of the hospitals and the Assistant Executive Directors in hospital planning and service development

• Oversees implementation of processes for continuous quality improvement activities, continuing professional performance review at the facility level

• Ensures effective implementation of clinical credentialing and privileging at the hospital.

• Responsible for oversight on physician recruitment resource utilization and peer review

• Identifies adequate human and other resource requirements to meet patient needs and coordinates with Executive Director of the hospital in making these available

Contracts Administrator

Functional:

• Preparation of contractual provisions of proposals and contracts

• Review and provide professional advice and practical assistance to all end-user departments of the corporation in the scope of work for contracting, verification, completeness and accuracy of the contract information

• Prepare tender documents and issues for tender and tender bulletins

• Issue tender clarifications, tender evaluations with tenderers

• Lead negotiations of contracts and changes with contractors

• Compile contract documents incorporating the effect of all negotiations, clarifications and qualifications

• Review, verify and administer contract data, modifications, and change orders; prepare contract review records and obtain necessary management approvals

• Serve as the point of contact between the Organization and Contractor on business/contractual matters

• Monitor assigned contract(s) by maintaining a continuing survey of progress to verify compliance with project / delivery schedules, design specifications, legal requirements and other contractual commitments

• Administer the preparation and delivery of required data and reports in compliance with contractual requirements

• Assist in the planning, development, award and on-going management of supply, construction, service contracts and proposals

• Conduct technical reviews of contracts and related documents

Managerial and Technical:

• Ability to create and manage processes and communication channels to ensure required data is received in a timely manner and in the required format from various practices

• Knowledge of contracting principles, contract formats, commercial practices, legal aspects of contracts and agreements in the industry and ability to implement the same

• Ability to negotiate, draft and analyze terms and conditions of contracts and agreements in the industry

• Ability to work with individuals from diverse backgrounds

• Ability to work on own initiatives with minimal supervision

• Ability to set priorities and to work comfortably in a fast-paced, deadline driven environment

• Proficiency in English Language

• Good report writing, analytical and computer skills

Head of Employee Relations

• Formulate and recommends program goals and objectives in all areas of employee relations

• Develop, implements, and administers the management-labor relations area of the personnel program in an effort to improve labor relations

• Provide guidance to members of the Corporation in all aspects of employee relations ensuring that the labor law within the country is upheld and Personnel By Laws are adhered to

• Supervise and provide direction to subordinate staff engaged in developing and administering the risk management, safety programs, and worker's compensation

• Investigate problems, such as: working conditions, disciplinary actions, and employee and applicant appeal and grievances. According to circumstance, provides guidance and recommendations for problem resolution to departmental officials and individuals

• Prepare and presents required and special reports

• Evaluate or review evaluations of performance on all employees; effectively recommend hiring, promotion, termination, disciplinary, and commendatory actions of all assigned personnel

• Perform other duties as assigned or as may be necessary

Job Analyst

• Assist Departments in the design and development of jobs (roles, duties, responsibilities and required education and experience)

• Evaluate new and existing positions based on duties and responsibilities involved for all positions and recommend appropriate grade

• Prepare analysis of classification recommendations and communicate decisions and explanation to department heads as required

• Maintain HRI system ensuring data input is up to date and accurate

• Liaise with departments to ensure Job Description format is understood and submitted database

• Benchmark jobs content within the State and Internationally

• Assess grades, wage and salary rates, with head of section

• Participate in the resolution of employee classification and salary queries

• React to change productively and handle other essential tasks as assigned, assuming responsibility for own professional growth

Manpower Planning Coordinator

• Supervise staff, train, develop and evaluate and prepare and control flow of work by direct reports

• Review the requirements of staff within the hospital regarding changes to positions, titles

• Study and analyze requirements from departments and present recommendations to direct report

• Provide advice to departments on manpower planning, systems policies and procedures to facilitate maximization of internal resources

• Adhere to department policies and procedures, making recommendations for improvements within the system where appropriate

• Assist in development and maintenance of Performance Management Plan for staff

• Gather and analyze data, recommending sound solutions or course of action

• Update system with information received on employee status i.e. Active, Study Leave, Resignations, Termination, Pension, Promotion, Confirmation, Transfer and provide reports as required

• Maintain incremental system and provide related reports as required

• Liaise with departments in order to gather information for case preparation

• Evaluate and assist in a systematic method, issues concerning career development

• Prepare reports such as manpower report statistics, budget reports etc.

• Assist in Qatarization program

• React to change productively and handle other essential tasks as assigned, assuming responsibility for own professional growth

Administrator

• Manage day to day administrative operations

• Develop and maintain channels of communication, information and interaction with senior management of HMC and between all levels and professions in the assigned area and practices collaborative decision-making

• Collaborate with Corporate Departments for development of corporate rules and regulations, policies and standards of practices and ensure compliance

• Monitor and evaluate patient care areas and the appropriate utilization of space and services through proper facilities planning and allocation

• Participate in evaluating and integrating health care technology and information management systems that support patient care needs and the efficient utilization of services

• Encourage and monitor departmental standards of practice development and coordinate with corporate departments for setting performance and quality evaluation systems throughout the hospital and develops performance improvement programs

• Prepare annual budget for the assigned area and monitor expenditure ensuring adherence to assigned budget

Senior Clinical Pharmacist

• Provide prescribed medications, drugs, and other pharmaceuticals; compound medications, according to professional standards and practices.

• Consult with medical staff when necessary. Advise and consult with patient/families as to medication use, dangers, side effects and composition.

• Monitors supplies of drugs and pharmaceuticals.

General Terms & Conditions

Generous Tax free salary, dependant upon qualifications & experience. 50 days annual paid leave. 3 year renewable contracts. Fully furnished family accommodation provided free of charge. Private school fees paid for up to 3 children up to 18 years of age. Transportation allowance. Medical Treatment provided for employees. Free travel tickets provided for whole family. Annual Increments.

In the first instance, please forward full resume to:

Steve McAllister
Network Overseas
34 Mortimer Street
London W1W 7JS

e-mail: steve.mcallister@network.cc

Fax: (020) 7580 6242
Tel: (020) 7580 5151